Fix “Add your postal address in Settings before sending a test email.”

What happened: Your test send failed with this message.

Why: InboxJoy requires a postal address for CAN-SPAM compliance before it sends any email, including tests.

How to fix it: Open Settings → Workspace, add your postal address, and try again.

Fix “This recipient is suppressed and cannot receive test emails.”

What happened: Your test send failed with this message.

Why: The test address is on your workspace’s do-not-contact list.

How to fix it: Remove the address from Settings → Sending if that was unintentional, or test with a different address.

What happened: Test sends stopped working after the twentieth send in one day.

Why: InboxJoy limits Azure test sends to 20 per workspace per day to prevent misuse.

How to fix it: Wait until the next day, when the limit resets.

What happened: An inbox shows this message instead of an email address.

Why: The OAuth connection did not fully complete.

How to fix it: Open the Inboxes page and use the Reconnect action for that mailbox.

What happened: You connected a mailbox, but InboxJoy shows a needs attention banner.

Why: The mailbox can send, but InboxJoy could not set up inbound reply detection for it.

How to fix it: Reconnect the mailbox so replies can automatically stop follow-ups for that lead.

What happened: The mailbox warm-up shows this badge.

Why: The mailbox’s bounce rate rose enough to mark its health as degraded or critical. Days in that state do not count toward the warm-up ramp.

How to fix it: Wait for mailbox health to recover. The badge remains until then. See Manage warm-up and sending limits.

What happened: Signup asks you for an invite code.

Why: InboxJoy signup is currently invite-gated. This restriction is being removed.

How to fix it: Use an invite code to create a new workspace until the restriction is removed.